From Firefighting to Fire Prevention in IT Operations
LogicMonitor’s Karthik SJ on AI investigations, cutting 100,000 alerts to 1,000, and why confidence scores matter more than model choice.
Stop Sending Employees to IT. Send Service to Them.
Atomicwork’s Lenin Gali on flipping IT-led service management to employee-led, replacing MTTR with ticket deflection, and giving every agent an identity.